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Spis treści

Practical Change Management for IT Projects. Transform your IT project and make change stick with this step-by-step guide with this book and eBook -- spis treści

• Practical Change Management for IT Projects
  • Practical Change Management for IT Projects
  • Credits
  • About the Author
  • About the Reviewers
  • Preface
    • How to use this book
    • Case study
      • The challenge
      • The change
      • The benefits
      • The situation
      • Exercise 20/20 hindsight
    • Getting started
    • What this book covers
    • Who this book is for
    • Conventions
    • Reader feedback
    • Piracy
  • 1. What is Change Management?
    • Exercise defining success
    • The Pillars of Change
    • Why Change Management is important to project success
    • Change Management and the project team
    • Exercise team integration
      • Sample solution
    • Exercise supporting Change Management
    • Summary
  • 2. Establishing the Framework for Change
    • Remembering the emotional side of change
      • Using the See Feel Change framework
      • Using the Rider, Elephant, Path framework
      • Exercise developing a three-pronged change strategy
      • Sample solution
    • Integrating beyond your project team
      • Corporate Communications
        • Checklist: Questions to discuss with the Corporate Communications team
      • Corporate Training
        • Checklist Questions to discuss with the Corporate Training team
      • Other project teams
        • Checklist Questions to discuss with other project teams
      • Exercise developing partnerships
        • Sample solution
    • Organization design
    • Who is your Human Resources partner?
    • Are job descriptions going to change?
    • Exercise updating job descriptions
    • Sample solution
    • Do you have the right number of people with the skills of the future?
      • Can you repurpose current employees?
      • Do you need to let anyone go?
    • How will your run team be structured?
    • What will your support organization look like?
      • Exercise designing your ideal organization
        • Sample solution
    • Summary
  • 3. Building Sponsorship for the Change
    • Why do we need a change network?
    • Steering committee
      • Their role
      • Characteristics
      • Their activities
      • How to support them
      • Exercise working with the steering committee
        • Sample solution
    • Executive sponsors
      • Their role
      • Characteristics
      • Their activities
        • Building morale on the project team
        • Supporting the change in the organization
        • Advocating with the steering committee
      • How to support them
      • Exercise working with your executive sponsors
        • Sample solution
    • Change Agents
      • Their role
      • Characteristics
      • Their activities
      • How to support them
      • Exercise building your change agent network
        • Sample solution
    • Super users
      • Their role
      • Characteristics
      • Their activities
      • How to support them
      • Exercise building your super user network
        • Sample solution
    • A final note on sponsors
    • Summary
  • 4. Managing Your Stakeholders
    • Conducting a stakeholder analysis
      • Exercise analyzing your stakeholders
        • Sample solution
    • The change curve
      • Change and grief
      • The classic change curve
    • Understanding the stages of change
      • Unawareness
        • Behavior
        • Exit criteria
      • Awareness
        • Behavior
        • Exit criteria
      • Understanding
        • Behavior
        • Exit criteria
      • Exploration
        • Behavior
        • Exit criteria
      • Adoption
        • Behavior
        • Exit criteria
      • Exercise mapping current versus desired progress
        • Sample solution
    • Surviving the Valley of Despair
    • Conducting a change impact assessment
      • Tools and technology
        • Exercise identifying the impact on the tool
          • Sample solution
      • Process
        • Exercise: Identifying the impact on process
          • Sample solution
      • People
        • Exercise identifying the impact on people
          • Sample solution
    • Including end users in the change process
      • Exercise including end users in the change process
        • Sample solution
    • Working with the project team
      • Dealing with a difficult project
      • Motivating the team
    • Summary
  • 5. Communicating the Change
    • The importance of two-way communication
    • Push versus pull communication
    • Breaking through the noise
    • Conducting an audience analysis
      • Exercise conducting an audience analysis
        • Sample solution
    • Conducting a vehicle analysis
      • Exercise conducting a vehicle analysis
        • Sample solution
    • Communication messages by project phase
      • Analyze
      • Design
      • Build
      • Test
      • Implement
      • Maintain
    • Gathering feedback
      • Feedback methods
        • Dedicated e-mail address
        • General surveys
        • Event-specific surveys
        • Focus groups
        • Suggestion box
        • Change agents and super users
      • Responding to feedback
      • Incorporating feedback into your plan
    • Creating the communication plan
      • Exercise creating the communication plan
        • Sample solution
    • Writing good communication
      • Exercise writing a communication message
    • Summary
  • 6. Using Training to Prepare Your Stakeholders
    • The importance of training
    • Building knowledge through blended learning
      • Exercise how does your organization learn?
    • Identifying your training audience
      • Exercise matching training groups to the blended learning approach
        • Sample solution
    • Gathering training input
    • Planning for training development
      • Exercise estimating training development time
    • Planning for training delivery
      • Planning training materials
      • Planning training facilities
      • Scheduling participants
      • Scheduling and supporting trainers
        • Exercise beginning your training delivery plan
    • Evaluating participants
      • Exercise creating your evaluation stance
    • Building continuous improvement into training
      • Evaluating the training
      • Piloting training
      • Improving the training
        • Exercise planning for improvement
    • Developing a sustainable training program
      • Why sustainable training is necessary
      • Making training sustainable
        • Exercise making your training sustainable
    • Summary
  • 7. Ready, Set, Change
    • Putting it all together consolidating your templates
    • Top tips by chapter
      • Chapter 1 What is Change Management?
      • Chapter 2 Establishing the Framework for Change
      • Chapter 3 Building Sponsorship for the Change
      • Chapter 4 Managing Your Stakeholders
      • Chapter 5 Communicating the Change
      • Chapter 6 Using Training to Prepare Your Stakeholders
    • Spreading the word about Change Management
    • Summary