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Spis treści

Microsoft Lync 2013 Unified Communications: From Telephony to Real Time Communication in the Digital Age. Being ahead of the game in communications is a great business asset. This book will educate you in the recent thinking on Unified Communications and clarify the technical side. It’s a revelatory read for both corporate and IT decision makers eBook -- spis treÅ›ci

• Microsoft Lync 2013 Unified Communications: From Telephony to Real-time Communication in the Digital Age
  • Table of Contents
  • Microsoft Lync 2013 Unified Communications: From Telephony to Real-time Communication in the Digital Age
  • Credits
  • About the Author
  • About the Reviewers
  • www.PacktPub.com
    • Support files, eBooks, discount offers and more
      • Why Subscribe?
      • Free Access for Packt account holders
      • Instant Updates on New Packt Books
  • Preface
    • What this book covers
    • Who this book is for
    • Conventions
    • Reader feedback
    • Customer support
      • Errata
      • Piracy
      • Questions
  • 1. Innovation of Communication and Information Technologies
    • Defining communication
      • What changed the communication industry?
      • Understanding modern business communication needs
      • Evolution of communication tools
      • Increasing the number of ways to reach a person
      • Benefits of UC
      • Introducing cloud services in IT and telecommunication
    • Summary
  • 2. Information Technology Meets Knowledge Management
    • Microsoft SharePoint Server as a knowledge platform
      • Microsoft SharePoint as FAQ, collaboration, and best practice platform
    • YouTube as a video knowledge portal
      • A companys central intranet portal and team sites on Microsoft SharePoint
      • From skill search and real-time communication to mobile integration
    • Summary
  • 3. Business Cooperation in the World of the World Wide Web
    • What technological barriers are we talking about?
      • Understanding the unified communications umbrella
        • Learning about My Site
        • Instant messaging and chat
        • Knowing the modular IT platform
    • Summary
  • 4. Value and Potential for End Users
    • Technology supports our daily life
    • Persistent instant messaging
    • Being mobile the mobility advantage
    • From Roundtable and Email to CRM
    • Do more with real-time messaging
    • The great advantage of the unified communications platform
    • Developing your own UC add-ons
    • Summary
  • 5. Cost Optimization Approaches
    • Need for an efficient communication solution
    • Optimization opportunities with UC
      • Reducing direct costs of communication services
        • Reducing the costs/fees for Internet and data services
          • Potential savings
        • Reducing costs/fees for conference services
          • Potential savings
        • Reducing costs/charges for mobile and fixed line telephony
          • Potential savings
        • Optimizing communication and collaboration cost by using Federation
        • Reducing costs/fees for equipment setting up
          • Potential savings
      • Optimizing travel expenses and business travel
        • Potential savings
      • Optimizing communication infrastructure and replacing legacy technology
        • Potential savings
      • Advantages of cloud services
      • Optimization of existing infrastructure
        • Potential savings
      • Optimization of software licenses
        • Potential savings
      • Take advantage of knowledge and human capital
        • Potential savings
    • Business value assessment
    • Summary
  • 6. Unified Communications Projects in Practice
    • Initial situation
    • The role of a UC solution
    • Evaluating UC solutions
    • The Microsoft UC solution for Contoso
    • Additional benefits of UC solution
    • From decision, Proof of Concept, to rollout of UC
    • The pilot phase
    • Implementation of training
    • The overall concept
    • Concluding remarks
    • Summary
  • 7. Analyzing the Key Points of a Unified Communications Project
    • Evaluation phase
      • How can this be done easily?
    • Selecting unified communications solution and solution provider
    • Decision making and pilot phase
    • Summary
  • 8. Technology Inside the Microsoft UC Platform and a Look into the Future
    • Microsoft Lync Server 2013
    • Lync topology planning
      • Migrating from another Lync or OCS topology
      • Creating a new Lync topology
    • Server roles and editions
      • Lync Standard Edition
      • Lync Enterprise Edition
      • Lync Server considerations, roles, and functionalities
        • Front End Server
        • Back End Server
        • Edge Server
        • Mediation Server
        • Director Server
        • Group Chat Server(s)
      • Enterprise Voice with Lync 2013 Standard Edition
    • Branch Site with Lync 2013
    • Operation system and virtualization
      • Lync Server 2013 supports all Lync Server workloads in virtualization topologies
    • Network performance for communication and collaboration
      • Network port and security in Lync 2013
        • Ports and protocols for internal servers
        • External A/V firewall and port requirements
      • Administration of a Lync Server topology
    • The Lync client
      • Features available in the Lync 2013 client family
    • Lync 2013 in contact center deployments
    • Skype and Lync
    • Future development
    • Future vision
    • Summary
  • A. Appendix A.
  • Index