IT service management automation at your fingertips

Key Features

• Learn to leverage ServiceNow's capabilities for improved IT automation by following step-by-step, practical instructions
• Build core administration, development, and maintenance skills with IT service management in ServiceNow
• Improve your workflow efficiency by designing and creating responsive and automated workflows, business logic, and front-end automation

Book Description

This book is an updated version of Learning

ServiceNow, that will cover the new and

updated features of the ServiceNow platform.

It will show you how to put important

ServiceNow features to work in the real

world, while introducing key concepts via

examples of managing and automating IT

services. It'll help you build a solid foundation

of knowledge, and will demonstrate how to

effectively implement and configure modules

within ServiceNow. We'll show you how to

configure and administer your instance,

and then move on to building strong user

interfaces and creating powerful workflows.

We also cover other key elements of

ServiceNow, such as notifications, security,

reporting, and custom development. You

will learn how to improve and automate your

business' workflow and processes. By the end

of this book, you will be able to successfully

configure and manage ServiceNow like a pro.

What you will learn

• Read and write clear, effective code for
• the ServiceNow platform
• Identify and avoid common pitfalls
• and missteps that could seriously impact
• future progress and upgradeability
• Use debugging tools to troubleshoot when
• things go wrong
• Discover tips and tricks from top
• ServiceNow developers, architects, and
• administrators. Find out what the pros wish
• they knew when they were starting out

Who this book is for

This book is for IT professionals and administrators who are planning to or are already trying to implement ServiceNow in their organization for Enterprise IT service management tasks.

Some familiarity with web technologies (JavaScript) would be helpful. Prior ServiceNow experience is not necessary.

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Spis treści

Learning ServiceNow. Administration and development on the Now platform, for powerful IT automation - Second Edition eBook -- spis treści

• 1. The Interface
• 2. Lists and Forms
• 3. UI Customization
• 4. Understanding Data and Relationships
• 5. Tasks and Workflows
• 6. UI and Data Policies
• 7. User Administration and Security
• 8. Introduction to Scripting
• 9. The Server-side Glide API
• 10. The Client-Side Glide API
• 11. Server-side Scripting
• 12. Client-side Scripting
• 13. Service Portal scripting
• 14. Debugging
• 15. Pro Tips