This book offers a comprehensive exploration of ITIL® 4 Direct, Plan and Improve (DPI), beginning with key concepts of governance, risk management, continual improvement, and organizational change management. It introduces the essentials of direction, planning, and improvement, guiding readers in aligning strategic goals with actionable steps. The core methods, risks, and controls crucial for effective DPI practices are explored.

As you progress, the book delves into governance, risk, and compliance, emphasizing how to align objectives and establish clear decision-making frameworks. You'll learn to craft policies and controls, ensuring a robust and adaptable service management strategy. A strong focus on continual improvement equips you with practical strategies for assessing and enhancing service quality.

The book also covers organizational change management (OCM), providing techniques to manage emotional and social aspects of change while aligning with business goals. You’ll gain strategies for stakeholder communication, feedback mechanisms, and values-based change management. Finally, the book discusses measurement, reporting, and optimization, showing how to map value streams, optimize workflows, and measure performance. By the end, you’ll be ready to lead DPI initiatives and drive transformation within your organization.

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Spis treści

ITIL(R) 4 Direct, Plan and Improve (DPI). Your companion to the ITIL® 4 Managing Professional and Strategic Leader DPI certification eBook -- spis treści

• 1. Direct, Plan and Improve Key Concepts
• 2. DPI Scope, Key Principles, and Methods
• 3. The Role of Governance, Risk, and Compliance
• 4. Focus on Improvement
• 5. Focus on Organisational Change Management
• 6. DPI, Measurement and Reporting
• 7. DPI, Value Streams and Practices
• 8. Exam Preparation