This comprehensive guide to Service Management explores the core principles of ITSM and its crucial role in modern enterprises. It begins by introducing the fundamentals, addressing common challenges, and showcasing the strategic value service management brings to organizations. The book emphasizes practical applications and the importance of communication in building strong professional communities. As the author shares personal insights and experiences, readers gain a deeper understanding of the dynamic nature of service management.
The book then shifts to career-focused content, offering guidance on how to transition service management certifications into professional opportunities and growth. By examining the personal and professional sides of service management, it provides readers with actionable steps to advance their careers, whether they are just starting or looking to deepen their expertise. The content encourages readers to see service management as not only a necessary skill but also a fulfilling career path, highlighting both its challenges and rewards.

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Spis treści

An Education in Service Management. A guide to building a successful service management career and delivering organisational success eBook -- spis treści

• 1. You're Not Alone
• 2. What Is ITSM?
• 3. Common Service Management Elements
• 4. What Makes Service Management So Valuable?
• 5. Enabling Enterprise Service Management
• 6. Service Management Communication and Community
• 7. Isn't Service Management Boring?
• 8. Why Service Management Isn't Boring – Tales from the Author
• 9. What Makes a Great Service Management Professional?
• 10. Service Management Careers
• 11. Service Management Certifications
• 12. Applying Your Service Management Certifications
• 13. Why I Loathe Service Management – Tales from the Author
• 14. Why I Love Service Management
• 15. What Next for Service Management?
• 16. Conclusion – You're Not Alone