Salesforce business analysis skills are in high demand, and there are scant resources to satisfy this demand. This practical guide for business analysts contains all the tools, techniques, and processes needed to create business value and improve user adoption.

The Salesforce Business Analyst Handbook begins with the most crucial element of any business analysis activity: identifying business requirements. You’ll learn how to use tacit business analysis and Salesforce system analysis skills to rank and stack all requirements as well as get buy-in from stakeholders. Once you understand the requirements, you’ll work on transforming them into working software via prototyping, mockups, and wireframing. But what good is a product if the customer cannot use it? To help you achieve that, this book will discuss various testing strategies and show you how to tailor testing scenarios that align with business requirements documents. Toward the end, you’ll find out how to create easy-to-use training material for your customers and focus on post-production support – one of the most critical phases. Your customers will stay with you if you support them when they need it!

By the end of this Salesforce book, you’ll be able to successfully navigate every phase of a project and confidently apply your new knowledge in your own Salesforce implementations.

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Spis treści

The Salesforce Business Analyst Handbook. Proven business analysis techniques and processes for a superior user experience and adoption Audiobook -- spis treści

• 1. Contributors
• 2. Preface
• 3. Chapter 1: Identifying Requirements
• 4. Chapter 2: Elicitation and Document Requirements
• 5. Chapter 3: Prioritizing Requirements
• 6. Chapter 4: Process Flows - As-Is versus To-Be
• 7. Chapter 5: Business Requirements Document
• 8. Chapter 6: Solution Design and Functional Document
• 9. Chapter 7: Demonstrate Functionality Using Prototypes
• 10. Chapter 8: Exploring Conference Room Pilots
• 11. Chapter 9: Technical and Quality Testing
• 12. Chapter 10: Requirements Traceability Matrix
• 13. Chapter 11: User Acceptance Testing
• 14. Chapter 12: Communication and Knowledge Management
• 15. Chapter 13: End User Training
• 16. Chapter 14: Post Go-Live Support or User Forums
• 17. Assessments
• 18. Closing Credits