Oracle Enterprise Manager Grid Control 11g R1: Business Service Management. A Hands-on guide to modeling and managing business services using Oracle Enterprise Manager 11g R1 using this Oracle book and - Helion

ebook

Autor: Ashwin Kumar Karkala, Govinda Raj Sambamurthy, Govinda R Sambhamurthy
Tytuł oryginału: Oracle Enterprise Manager Grid Control 11g R1: Business Service Management. A Hands-on guide to modeling and managing business services using Oracle Enterprise Manager 11g R1 using this Oracle book and eBook
ISBN: 9781849682176
stron: 360, Format: ebook
Data wydania: 2011-05-18
Księgarnia: Helion

Cena książki: 170,10 zł (poprzednio: 189,00 zł)
Oszczędzasz: 10% (-18,90 zł)

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Spis treści

Oracle Enterprise Manager Grid Control 11g R1: Business Service Management. A Hands-on guide to modeling and managing business services using Oracle Enterprise Manager 11g R1 using this Oracle book and eBook -- spis treści

Oracle Enterprise Manager Grid Control 11gR1: Business Service Management
- Table of Contents
- Oracle Enterprise Manager Grid Control 11gR1: Business Service Management
- Credits
- About the Authors
- About the Reviewers
- www.PacktPub.com
  - Support files, eBooks, discount offers, and more
    - Why subscribe?
    - Free access for Packt account holders
    - Instant updates on new Packt books
- Preface
  - What this book covers
  - What you need for this book
  - Who this book is for
  - Conventions
  - Reader feedback
  - Customer support
    - Errata
    - Piracy
    - Questions
- 1. Business Service Management: An Overview
  - Complexity in data centers
  - Modeling
    - DBA perspective: An example
    - Composite view: An example
    - Business view: An example
    - Target modeling
    - Systems and groups modeling
    - Services modeling
      - System-based service model
      - Synthetic transaction-based service model
  - Information Technology Infrastructure Library guidelines
  - Summary
- 2. Modeling IT Infrastructure Using Oracle Enterprise Manager 11gR1
  - Oracle Enterprise Manager concepts
  - Flavors of Oracle Enterprise Manager
    - OEM Database Control
    - OEM application server and Fusion Middleware Control
    - OEM Grid Control (GC)
  - OEM Grid Control 11gR1 architecture
    - Oracle management agent
      - Local monitoring
      - Remote monitoring
    - Oracle Management Service (OMS) and console
  - Target modeling
    - Target discovery
    - Agent-monitored and repository targets
    - Availability management
    - Performance management
    - Alerts
    - Target home page
    - Passive and active monitoring
  - Composite targets
    - Group targets
    - System targets
    - Service targets
      - Service-level management
  - Product and management focus areas in OEM 11gR1
  - Summary
- 3. Modeling Groups and Systems
  - Groups modeling with OEM Grid Control
    - Types of groups in OEM Grid Control
      - Integrator defined group types
      - Group types and availability management
    - Creating groups in OEM Grid Control
      - Normal group
        
        General tab
        
        Charts tab
        
        Columns tab
        
        Dashboard tab
      - Privilege propagating group
        
        Converting normal groups to privilege propagating groups and vice versa
      - Redundancy group
        
        Target type selection
        
        General tab
    - Monitoring and managing group targets
      - Group home page
        
        General region
        
        Alerts region
        
        Blackout region
        
        Policy Violations region
        
        Security Policy Violations region
        
        Recommended Security Patches region
        
        Related Links region
      - Redundancy group home page
      - Group monitoring
        
        Configuration change monitoring
        
        Monitoring selected metrics of members
        
        Charts and historical metric trends
      - Group management
        
        Access management
        
        Administration of members
        
        Editing a group
  - Systems modeling with OEM Grid Control
    - Types of system targets in OEM Grid Control
      - System targets and availability management
    - Creating system targets in OEM Grid Control
      - Creating a system target flow
        
        Components tab
        
        Topology tab
        
        Charts tab
        
        Columns tab
        
        Dashboard tab
    - Monitoring and managing system targets
      - System home page
        
        Services region
      - System charts
      - System administration
      - System components
      - System topology
        
        Configure system
  - Summary
- 4. Modeling Services
  - Service modeling with OEM Grid Control
    - Introduction to services
    - Business services as targets in OEM Grid Control
      - Passive and active monitoring
        
        Passive monitoring
        
        Active monitoring
    - Business service availability management
      - Introduction to service availability
      - Availability based on system
        
        Key components
      - Availability based on service test
        
        Key beacons
        
        Key tests
  - Service targets supported in OEM Grid Control
    - Web application
    - Forms application
    - Generic service
    - Aggregate service
    - Out of box custom services
  - Creating services based on a system target
    - Creating generic services based on a system
      - Create generic service: General step
      - Create generic service: Availability step
      - Create generic service: Performance metrics step
      - Create generic service: Usage metrics step
      - Create generic service: Review step
  - Creating services Using command-line scripts
  - Monitoring services
    - All services page
      - Status column
      - Performance alerts
      - Usage alerts
      - System details
      - Key tests
      - Monitoring beacons
    - Generic service home page
      - General section
      - Key component summary region
      - All service alerts region
      - Performance and usage region
      - Key test summary region
    - Service charts tab
    - System tab
    - Topology tab
    - Service blackouts
      - Creating a service blackout
        
        Properties step
        
        Schedule step
        
        Review step
    - Availability status history
  - Editing services
    - System configuration
    - Availability definition
  - Root cause analysis
    - Configuration
    - Service failure: Diagnostics using root cause analysis
      - Automatic root cause analysis
      - Manual root cause analysis
  - Summary
- 5. Service Modeling Using Synthetic Transactions
  - Active monitoring with OEM Grid Control
    - Introduction to active monitoring
    - Beacons
    - Service tests
    - Licensing information
  - Creating services based on service tests
    - Creating Generic Service based on host ping test
      - Creating Generic Service: General step
      - Creating Generic Service: Availability step
      - Creating Generic Service: Service test step
      - Creating Generic Service: Beacons step
      - Creating Generic Service: Performance metrics step
      - Creating Generic Service: Usage metrics step
      - Creating Generic Service: Review step
  - Creating services based on command-line scripts
    - emcli create_service verb
  - Prominent service test types
    - Host ping service test type
    - FTP service test type
    - HTTP ping service test type
    - LDAP service test type
    - Web service (SOAP/REST) service test type
    - Other test types
      - Custom script test type
  - Advanced service test type: Web transaction
    - Web transaction recording
    - Steps and step groups
    - Web transaction playback options
    - Debugging issues related to web transactions
  - Monitoring services based on service tests
    - All Service page
    - Generic Service home page
      - Key test summary section
    - Test Performance tab
    - Monitoring all service tests and all beacons
    - Monitoring a single service test: Test home page
    - Configuring metric thresholds and collection frequency for service test metrics
    - Past changes and pending changes
  - Monitoring beacon Targets
    - Beacon home page
    - Beacon monitored targets
    - Watch Lists
      - Host ping using network watch list
      - HTTP ping using URL watch list
      - Ad hoc execution using the Test option
  - Summary
- 6. Modeling Service Metrics
  - Metric collection using OEM Grid Control
    - Metrics
    - Collection interval
    - Metric thresholds and alerts
  - Service target metrics
    - Availability
    - Performance metrics
    - Usage metrics
    - Business metrics
  - Metric promotion for service targets
    - Metric promotion based on system components
    - Metric promotion based on service tests
  - Service metric creation using OEM Grid Control console
    - Performance metrics
    - Usage metrics
  - Service metric creation using command line
    - emcli set_metric_promotion verb
  - Editing service target metrics
    - Configuring metric collections and advanced settings
  - Monitoring service metrics
    - Monitoring metrics in the service home page
    - Monitoring metrics in the charts page
    - Monitoring service metric alerts
      - Service metric alerts in service target home page
      - Service metric alert details
  - Diagnosing metric promotion issues
    - Manual diagnostics
    - Diagnostics using promoted metrics diagnostics doctor
  - Summary
- 7. Service-Level Management
  - Service-level agreements
  - Service-level management
  - Service-level management in OEM Grid Control
    - Service-level rule
    - Metrics used for service-level computation
    - Actual Service-level (%) computation
  - Defining service-levels in OEM Grid Control
    - Expected service-level
    - Actual service-level
      - Business hours
      - Availability criteria
      - Performance criteria
  - Monitoring service-levels using OEM Grid Control
    - Monitoring service-levels in service home page
    - Service-level Details page
  - Summary
- 8. Modeling Composite Business Services
  - Introduction to composite business services
  - Aggregate service targets in OEM Grid Control
    - Modeling availability
    - Modeling key performance indicators
    - Modeling service levels
  - Creating aggregate service targets
    - Using OEM Grid Control console
      - Add aggregate service: Subservices tab
      - Add aggregate service: Performance tab
      - Add aggregate service: Usage tab
    - Using command-line scripts
      - emcli create_aggregate_service verb
  - Editing aggregate service targets
  - Monitoring aggregate service targets
    - Aggregate service home page
      - General section
      - Subservices region
      - Performance and usage region
      - Alerts region
    - Aggregate service charts tab
    - Topology tab
  - Diagnostics using Root Cause Analysis
    - Root Cause Analysis details
    - Root Cause Analysis configuration
  - Summary
- 9. Real-Time Business Service Monitoring
  - Real-time monitoring in OEM Grid Control
    - Reports in OEM Grid Control
    - Reports customization
      - Report Definition: General tab
      - Report Definition: Elements tab
      - Report Definition: Schedule tab
      - Report Definition: Access tab
    - Dashboards in OEM Grid Control
    - Desktop widgets
  - Group and system monitoring dashboards
    - System dashboard drill downs
    - System monitoring dashboard customizations
  - Services monitoring dashboards
    - Services monitoring dashboard drill downs
      - Service Status dashboard
      - Service Detail dashboard
      - Service Level Details dashboard
  - Custom services monitoring dashboards
    - General options
    - Services options
    - Columns and time ranges options
  - Service Level and Monitoring widget
    - Prerequisites and installation of SLM desktop widget
      - Client-side prerequisites
      - OMS-side prerequisites
      - SLM widget setup
    - Configuring the SLM widget
    - Summary view
    - Detailed view
      - Sorting in the detailed view
  - Summary
- 10. Business Service Management at your Data Center
  - Modeling IT infrastructure
    - Best practices for using group targets
    - Best practices for using system targets
  - Modeling business services
    - Best practices in the service target type selection
    - Best practices for system-based services
    - Best practices for test-based services
    - Best practices for modeling locations using beacons
    - Best practices for hybrid models
    - Best practices for modeling composite services
  - Modeling service hierarchy
    - Best practices for modeling service hierarchy
  - Monitoring business services
    - Management by Exception
      - Configuring metrics and thresholds
      - Configuring blackouts
      - Configuring service levels
      - Configuring monitoring templates
      - Configuring Root Cause Analysis
      - Configuring services monitoring dashboards
  - Lifecycle management
    - Provisioning
    - Configuration management
    - Patching and upgrades
  - Final words
- Index