Discover over 100 practical recipes to help you master the art of IT service management for your organization

About This Book

• Unleash the capabilities of Microsoft System Center 2016 Service Manager
• Master the skills of configuring, deploying, managing, and troubleshooting your Service Manager 2016
• This book contains practical recipes that leverage the key and newly added features and functionalities of Microsoft System Center 2016 Service Manager

Who This Book Is For

This book will be useful to IT professionals including SCSM administrators who want to configure and administer System Center Service Manager 2016 and understand how to solve specific problems and scenarios that arise. It will also be useful to users of Service Manager 2012 who want to learn about the new features and capabilities of the Service Manager 2016 release. It will be ideal if you have Service Manager experience as well as experience with other System Center products.

What You Will Learn

• See a practical implementation of the ITSM framework and processes based on ITIL
• Deploy and configure the new Service Manager HTML5 Self-Service Portal along with Service Catalog design and configuration
• Get to know about Incident, Problem, and Change Management processes and configuration
• Get to grips with performing advanced personalization in Service Manager
• Discover how to set up and use automation with and within Service Manager 2016
• Work with Service Manager Data Warehouse
• Find out what Security Roles are and how to implement them
• Learn how to upgrade from SCSM 2012 R2 to SCSM 2016

In Detail

System Center Service Manager (SCSM) is an integrated platform that offers a simplified data center management experience by implementing best practices such as Incident Management, Service Request, and Change Control to achieve efficient service delivery across your organization.

This book provides you with real-world recipes that can be used immediately and will show you how to configure and administer SCSM 2016. You'll also find out how to solve particular problems and scenarios to take this tool further. You'll start with recipes on implementing ITSM frameworks and processes and configuring Service Level Agreements (SLAs). Then, you'll work through deploying and configuring the HTML5 Self-Service Portal, configuring Incident and Problem Management, and designing and configuring Change and Release Management. You'll also learn about security roles and overall Microsoft SCSM 2016 administration.

Toward the end of the book, we'll look at advanced topics, such as presenting the wealth of information stored within the Service Manager Data Warehouse, standardizing SCSM deployments, and implementing automation.

Style and approach

This book will enlighten you on Microsoft System Center 2016 Service Manager through recipes that can be implemented directly in any enterprise. You can read the book from start to end if you're a beginner, or just open up any chapter and start following the recipes as a reference for advanced users. This book consists of a pool of step-by-step recipes on how to perform activities in Service Manager.

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Spis treści

Microsoft System Center 2016 Service Manager Cookbook. Click here to enter text. - Second Edition eBook -- spis treści

• 1. ITSM and ITIL Frameworks and Processes
• 2. Personalizing SCSM 2016 Administration
• 3. Configuring Service Level Agreements (SLAs)
• 4. Building the Configuration Management Database (CMDB)
• 5. Deploying Service Request Fulfillment
• 6. Deploy and configure the HTML 5 Self-Service Portal
• 7. Working with Incident and Problem Management
• 8. Designing and Configuring Change Management and Release Management
• 9. Implementing Security Roles
• 10. Working with the Data Warehouse and Reporting
• 11. Extending SCSM with Advanced Personalization
• 12. Automating Service Manager 2016
• 13. What’s new in SCSM 2016 and Upgrading from SCSM 2012 R2
• 14. Appendix A
• 15. Appendix B