Building Enterprise Ready Telephony Systems with sipXecs 4.0. Leveraging open source VOIP for a rock-solid communications system - Helion

ebook

Autor: Michael W. Picher, Michael Picher
Tytuł oryginału: Building Enterprise Ready Telephony Systems with sipXecs 4.0. Leveraging open source VOIP for a rock-solid communications system
ISBN: 9781847196811
stron: 314, Format: ebook
Data wydania: 2009-07-23
Księgarnia: Helion

Cena książki: 139,00 zł

Osoby, które kupiły tę książkę, wybierały także »

Open source telephony systems are making big waves in the communications industry. Moving your organization from a lab environment to production system can seem like a daunting and inherently risky proposition. Building Enterprise Ready Telephony Systems with sipXecs delivers proven techniques for deploying reliable and robust communications systems.
Building Enterprise Ready Telephony Systems with sipXecs provides a guiding hand in planning, building and migrating a corporate communications system to the open source sipXecs SIP PBX platform. Following this step-by-step guide makes normally complex tasks, such as migrating your existing communication system to VOIP and deploying phones, easy. Imagine how good you'll feel when you have a complete, enterprise ready telephony system at work in your business.
Planning a communications system for any size of network can seem an overwhelmingly complicated task. Deploying a robust and reliable communications system may seem even harder. This book will start by helping you understand the nuts and bolts of a Voice over IP Telephony system. The base knowledge gained is then built upon with system design and product selection. Soon you will be able to implement, utilize and maintain a communications system with sipXecs. Many screen-shots and diagrams help to illustrate and make simple what can otherwise be a complex undertaking. It's easy to build an enterprise ready telephony system when you follow this helpful, straightforward guide.

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Spis treści

Building Enterprise Ready Telephony Systems with sipXecs 4.0. Leveraging open source VOIP for a rock-solid communications system eBook -- spis treści

Building Enterprise-Ready Telephony Systems with sipXecs 4.0
- Table of Contents
- Building Enterprise-Ready Telephony Systems with sipXecs 4.0
- Credits
- About the Author
- About the Reviewer
- Preface
  - What this book covers
  - What you need for this book
  - Who this book is for
  - Conventions
  - Reader feedback
  - Customer support
    - Errata
    - Piracy
    - Questions
- 1. Introduction to Telephony Concepts and sipXecs
  - Traditional phone system concepts
    - Telecommunications provider interface
    - Telephones on a traditional phone system
    - Voicemail systems
    - Call routing logic
    - Calling functions and features
      - Call hold
      - Call park orbits
      - Call pickup
      - Call transfer
      - Call forwarding
      - Speed dial
      - Direct Station Selection/Busy Lamp Field
      - Hunt groups
      - Automatic Call Distribution
      - Dial plans
      - Intercom
      - Paging
      - Conferencing
  - sipX Enterprise Communications System overview
    - The iPBX
    - Gateways
    - Telephones
  - sipXecs features
    - Voicemail
    - Auto Attendant
    - Music on Hold
    - Call park orbits
    - Page groups
    - Intercom
    - Conference server
    - Automatic call distribution
    - Device management
    - User management
    - User self-service portal
    - Time-based call forwarding
    - Localization
    - Internet calling and NAT traversal
    - Call detail records
    - Clustering
  - Summary
- 2. System Planning and Equipment Selection
  - System planning
    - Information gathering
      - Existing telecommunications connectivity
      - Demarcation point
      - Existing users and phones
      - Existing call flow
        
        Day call flow example
        
        Night call flow example
        
        Departmental call flow example
      - Existing auto attendants
      - Existing hunt groups
      - Existing ACD queues
      - Special considerations
        
        Paging
        
        Cordless phones
      - Existing computer network
  - Equipment selection
    - Network equipment
      - Network switch connectivity
      - Quality of service
      - Virtual Local Area Network support
      - Powering the phones
      - Gigabit switches
      - Utilizing existing network equipment
    - Servers
    - Gateways
      - Analog gateways
      - Digital gateways
    - Phones
      - Hard phones
      - Softphones
      - Wireless phones
    - SIP firewalls
    - Uninterruptable power supplies
  - Plan the installation
    - Extension planning
    - Users and phones
    - Define permissions for user groups
    - Call flow
      - Auto attendants
      - Hunt groups
      - ACD queues
    - Network planning
      - Physical network
      - Virtual network
      - Site preparations
      - Document additional network information
  - Summary
- 3. Installing sipXecs
  - Complete cabling requirements
  - Complete network requirements
  - Installing sipXecs
  - High availability installation
    - Install and configure the distributed server
  - Verify DNS and DHCP operation
    - Single PBX testing
    - High availability PBX testing
  - Summary
- 4. Configuring Users
  - Creating users
    - Extension pool
    - Internal extension length
    - Adding a user
    - Importing users
    - User groups
    - Advanced user configuration
  - Phantom users
    - Voicemail-only mailbox
    - Call routing phantom
      - Call routing phantom example
  - Summary
- 5. Configuring Phones in sipXecs
  - Types of phones
    - Managed phones
    - Unmanaged phones
  - Phone groups
  - Phone firmware
  - Advanced phone configuration
    - Multiple lines on a phone
    - Multiple phones for a user
    - Multiple line appearances on a phone
  - Summary
- 6. Connecting to the World with sipXecs
  - Adding gateways
    - Managed gateways
      - PSTN Lines
      - Caller ID
      - Dial Plan
      - SIP
      - Voice Codecs
      - Proxy and Registration
      - DTMF & Dialing
      - Advanced Parameters
      - Supplementary Services
      - FXO
      - Network
      - Media
      - RTP/RTPC
      - Management
    - Unmanaged gateways
      - Add gateway
      - Caller ID
      - Dial Plan
    - SIP Trunks
  - Dial Plans
    - Voicemail dial rule
    - Custom dial rules
    - Long distance dial rules
    - Local dial rules
    - Emergency dial rules
    - International dial rules
    - Attendant dial rules
  - Session Border Controllers
    - sipXecs Session Border Controller
    - Defining Session Border Controllers
  - Summary
- 7. Configuring sipXecs Server Features
  - Auto Attendant
  - Auto Attendant example
  - Intercom
  - Paging Groups
  - Hunt Groups
  - Call Park Orbits
  - Music on Hold
  - Phonebooks
  - Summary
- 8. Using sipXecsThe User Perspective
  - The Telephone User Interface (TUI)
    - Transfer a call directly to voice mail
    - Directed call pickup
    - Parking a call
    - Picking up a parked call
    - Intercom
    - Paging groups
    - Conference room controls
    - ACD sign in and out
  - Using the sipXecs voicemail service
    - Voicemail messages menu structure
    - Voicemail options menu
    - Voicemail system administrator options
  - The user web portal
    - Voicemail
    - User information
    - Call forwarding
    - User speed dials
    - Call history
    - ACD presence
    - Phonebook
    - Phones
  - User training
    - Training materials
    - Classroom training
  - Summary
- 9. Configuring Advanced sipXecs Features
  - Conference service
  - Utilizing DIDs
  - Phantom users
    - Live daytime attendant
      - Create new user account
      - Turn off voicemail
      - Set up the work day schedule
      - Set up call forwarding
      - Change gateway destination extension
  - Connecting two sipXecs servers
    - DNS resolution
    - Set up gateways
    - Configure custom dial plan entry
  - Summary
- 10. Utilizing the sipXecs ACD Service
  - Enabling the ACD Service
  - Configuring the ACD Service
    - Create an ACD Queue
    - Configure lines for queues
  - Agent Availability
  - Monitoring the ACD Server
    - Agent Statistics
    - Call Statistics
    - Queue Statistics
  - ACD Reporting
  - Summary
- 11. Maintenance and Security
  - System backup and restore
    - Backup
    - Restore
  - Monitoring system performance
  - System alarms
  - External monitoring of system availability
  - System logs
  - System snapshots
  - System security
    - Isolation
    - SIP passwords
  - Updating system software
  - Summary
- A. Glossary
- Index